FAQs
Where is your business located?
I make and ship all items from my studio in Brisbane, Queensland, Australia.
Can I pick up my order in person?
At this time, I do not a provide pick up in person service.
Do you ship internationally?
Yes, I ship internationally. For further details about shipping see my Shipping policy.
Can I track my order?
For orders within Australia and some international destinations, I will provide an Australia Post tracking number after your order is processed. Please note that tracking is not available for all international locations.
Your tracking number is usually provided to the email address supplied at the time of your order within five working days of payment confirmation. After you receive your tracking number you can visit the Australia Post website to track your order at Track an item.
If you do not receive a tracking number within five working days, please Contact me.
Do you do custom orders?
At this time, I am not taking custom orders.
Do you offer gift wrapping?
Yes, all my jewellery comes beautifully packaged in eco-friendly materials, ready for gift giving or as a treat for yourself.
How do I care for my jewellery?
Care instructions are included with all jewellery. You can also find specific information about caring for your jewellery by visiting Jewellery care.
What quality of silver do you use?
I use three types of genuine, solid, high-quality silver in my jewellery:
- 925 Sterling Silver: An alloy made of 92.5% pure silver and 7.5% other metals, usually copper, which provides durability and strength while maintaining its beautiful silver shine;
- 999 Fine Silver: Also known as pure silver, which contains 99.9% pure silver and offers a bright, shiny appearance;
- 940 Argentium Silver: A modern silver alloy that contains 94% pure silver and a mix of germanium and other trace elements, offering enhanced tarnish resistance, a brighter shine, and hypoallergenic properties compared to traditional Sterling Silver.
What is sustainable and ethical jewellery?
Sustainable and ethical jewellery is about creating pieces that are kind to our earth and fair to everyone involved. It means choosing materials and practices that minimise environmental harm and ensuring that fairness and kindness guide our interactions with people. This heartfelt approach considers every piece's journey from conception to completion, blending artistry with a genuine commitment to doing good. Ultimately, it's about making beautiful jewellery that balances environmental responsibility with social justice, so you can enjoy stunning pieces without compromising the well-being of people or the earth.
For further details see Sustainable + ethical jewellery.
Is your jewellery sustainable + ethical?
Yes, I am committed to making jewellery using resources and practices that care for our earth and people. You can read more about my commitment to sustainable and ethical jewellery by visiting Sustainable + ethical jewellery.
What is the difference between "recycled" and "responsibly mined" materials?
"Recycled" materials are repurposed from existing products, reducing waste and the need for new resources. "Responsibly mined" materials are sourced from mines that adhere to strict environmental and ethical standards, ensuring minimal environmental disruption and fair labor practices.
What does "post-consumer recycled" mean?
"Post-consumer recycled" refers to materials that have been used by consumers and then collected, processed, and remade into new products. For example, recycled silver may come from old jewellery, electronics, or industrial scrap, reducing the need for new raw materials and minimizing environmental impact.
What does "pre-consumer recycled" mean?
"Pre-consumer recycled" refers to materials that are reclaimed during the manufacturing process before they reach the consumer. These materials might include manufacturing scrap, defective products, or surplus inventory that is collected, processed, and reused in the production of new products. This practice helps reduce waste and the need for virgin materials.
How do you ensure the sustainable and ethical standards of your suppliers?
I carefully research my suppliers to ensure they adhere to high ethical and sustainable standards. This includes certifications and accreditations from reputable organizations such as the London Bullion Market Association (LBMA) and the Responsible Jewellery Council (RJC), as well as compliance with international standards like ISO 14001 for Environmental Management and SA8000 for Social Accountability. I also look for suppliers who prioritise recycled and responsibly sourced materials, and who employ environmentally friendly refining techniques.
For further details see Supply chain transparency.
What does "provenance undocumented" mean on a product page?
"Provenance undocumented" indicates that I cannot verify the origins of certain materials. In such cases, I am actively searching for sustainable, ethical and transparent alternative suppliers to ensure all my materials meet my high standards for sustainability and ethics.
Do you offer a warranty on jewellery purchases?
Yes, in the unlikely event of issues, I offer a 12-month warranty on all jewellery made by Jewellery by Toni-Maree. I will repair faults and breakages caused through defects in material and workmanship free of charge for the warranty period.
For further details see my Warranty + repair service.
What is your return policy?
I offer a 14 day refund policy. Unfortunately, if 14 days have gone by since your purchase, I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused in its original condition, in its original packaging, with no damaged, soiled or missing parts. Please note that several items are exempt from being returned.
For further details see my Return policy.
How do I know what size ring, bangle, bracelet to purchase?
Ring, bangle and bracelet sizing can be a little tricky when you are buying online. For information to help you purchase the correct size visit my handy guide:
How can I receive updates and special offers?
To receive updates and special offers, please join my eco-friendly community. I don't like spam, and I will never share your information. You can unsubscribe at any time by clicking the 'Unsubscribe' option in the email footer.
Further Questions?
If you have a further question please Contact me.