FAQs

Where is your business located?

I make and ship all items from my studio in Brisbane, Queensland, Australia.

Can I pick up my order in person?

At this time, I do not a provide pick up in person service.

Do you ship internationally?

Yes, I ship internationally. For further details about shipping see our Shipping policy.

Can I track my order?

For orders within Australia and some international destinations, I will provide an Australia Post tracking number after your order is processed. Please note that tracking is not available for all international locations. 

Your tracking number is usually provided to the email address supplied at the time of your order within five working days of payment confirmation. After you receive your tracking number you can visit the Australia Post website to track your order at Track an item. 

If you do not receive a tracking number within five working days, please Contact me.

Do you do custom orders?

At this time, I am not taking custom orders.

Do you offer gift wrapping?

Yes, all jewellery comes beautifully packaged, ready for gift giving or as a treat for yourself.

How do I care for my jewellery?

Care Instructions are included with all jewellery. You can find specific information about caring for your jewellery by visiting Jewellery care.

Is your jewellery ecoconscious and ethical?

Yes, I am committed to making jewellery using resources and practices that care for our earth and people. You can read more about my commitment by visiting Ecoconscious + ethical jewellery.

Do you offer a warranty on jewellery purchases?

Yes, in the unlikely event of issues, I offer a 12-month warranty on all jewellery made by Jewellery by Toni-Maree. I will repair faults and breakages caused through defects in material and workmanship free of charge for the warranty period.

For further details see my Warranty + repair service.

What is your return policy?

I offer a 14 day refund policy. Unfortunately, if 14 days have gone by since your purchase, I can’t offer you a refund or exchange. To be eligible for a return, your item must be unused in its original condition, in its original packaging, with no damaged, soiled or missing parts. Please note that several items are exempt from being returned. 

For further details see my Return policy.

How do I know what size ring to purchase?

Ring sizing can be a little tricky when you are buying online. For information to help you purchase the correct size visit my handy guide at Ring Sizing. 

How can I receive updates and special offers?

To receive updates and special offers, please subscribe to my email list at Subscribe. I don't like spam, and I will never share your information. You can unsubscribe at any time by clicking the 'Unsubscribe' option in the email footer.

Further Questions?

If you have a further question please Contact me.