FAQs
I’ve gathered together some of the questions you may have about ordering from me, my jewellery, and my resources and books. If you can’t find what you’re looking for, you’re always welcome to contact me.
Ordering & Delivery
Where is your business located?
I am based in Brisbane, Queensland, Australia, where I create my jewellery, resources and books and fulfil physical orders.
Can I pick up my order in person?
At this time, I’m unable to offer local pick-up. All physical orders are carefully packaged and sent directly to you.
Do you ship internationally?
Yes. I ship physical products internationally, with shipping calculated at checkout based on your destination and the available shipping options.
For more information, please see my Shipping Policy.
Can I track my order?
Yes. Tracking is provided for Australian orders and, where available, for international orders. Once your order has been dispatched, your tracking details will be sent to the email address provided with your order.
What is your return policy?
Eligible physical products may be returned for change of mind within 14 days of delivery, provided they are unused and in their original condition and packaging.
Custom, personalised and commissioned items, gift cards and sale items cannot be returned for change of mind. Different conditions apply to digital products.
For full details, please see my Returns & Refunds Policy.
Jewellery
Do you take custom orders?
At this time, I’m not taking custom or commissioned orders.
Do you offer gift wrapping?
My jewellery is thoughtfully packaged and ready for gift-giving, whether it’s something special for someone you love or a little something for yourself.
How do I care for my jewellery?
Care instructions are included with all jewellery. You can also find specific information about caring for your jewellery by visiting the Jewellery Care page.
What types of silver do you use?
Depending on the piece and the qualities I’m looking for, I work with several types of solid silver, including 925 sterling silver, 999 fine silver and 940 Argentium silver.
The materials used for an individual piece are included in its product description, so you’ll always know what your jewellery is made from.
How do I know what size to purchase?
I know sizing can feel a little tricky when you’re buying jewellery online, so I’ve created guides to help you find the best fit.
You can visit my Ring Sizing and Bangle & Bracelet Sizing guides for measurements and advice before ordering.
Do you offer a warranty?
Yes. Jewellery made by Toni-Maree is covered by a 12-month warranty against faults in materials or workmanship, commencing from the date of purchase.
I also offer an ongoing repair service because I believe jewellery should be cared for, repaired where possible and enjoyed for many years.
For full details, please see my Warranty & Repairs page.
How do you approach sustainability?
I try to make thoughtful and considered choices about the materials, suppliers, packaging and processes I use, while recognising that sustainability is rarely simple or absolute.
Where possible, I choose recycled and responsibly sourced materials, work with suppliers whose practices I have carefully considered, reduce unnecessary waste and make jewellery intended to be kept and enjoyed rather than treated as disposable.
You can read more about the choices I make on my Sustainability & Ethics and Considered Making pages.
Resources & Books
What is the difference between digital and printed editions?
A Digital Edition is supplied as a downloadable file, while a Printed Edition is a professionally printed physical book.
The format is clearly shown on each product page, so please check which edition you are purchasing before placing your order.
How will I receive a digital product?
Once your payment has been successfully processed, you’ll receive an email with a link to download your files.
I recommend downloading your files and saving a copy somewhere safe so you can easily find them again when you need them.
Can I print the digital resources I purchase?
Some digital resources are printable. For example, you may print PDF resources for personal or studio use, whether that means printing the complete resource or only the pages you use most often.
Other digital products, such as Excel spreadsheets or EPUB files, are designed for use in their appropriate software or app. Each product page clearly shows the file format.
What licence do digital resources have?
Your purchase is for personal use only.
You may download and use the digital files for your own personal or studio use. Where applicable, you may also print copies for your own use.
You may not share, distribute, upload, copy or reproduce the files for others, resell them, or use the files or their contents for commercial purposes unless otherwise stated in the individual product listing.
Can I return a digital product?
Because digital products are delivered electronically, change-of-mind returns or refunds aren’t available once the files have been accessed or downloaded.
If you have any problems downloading or opening your files, please contact me and I’ll do my best to help.
Still have a question?
Can't find what you're looking for? Contact me and I'll be happy to help.