Where is your business located?
We currently handcraft and ship all items from Brisbane, Queensland, Australia.
Can I pick up my order in person?
At this time, we do not a provide pick up in person service.
Do you ship internationally?
Yes, we ship internationally. For further details about shipping see our Shipping policy.
Can I track my order?
For orders within Australia and some international destinations, we will provide an Australia Post tracking number after your order is processed. Please note that tracking is not available for all international locations.
Your tracking number is usually provided to the email address supplied at the time of your order within five working days of payment confirmation. After you receive your tracking number you can visit the Australia Post website to track your order at Track an item.
If you do not receive a tracking number within five working days, please Contact us.
Do you do custom orders?
At this time, we are not taking custom orders.
What is your refund policy?
We offer a 14 day refund policy. Unfortunately, if 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused in its original condition, in its original packaging, with no damaged, soiled or missing parts. Please note that several items are exempt from being returned.
For further details see our Refund policy.
How do I care for my jewellery?
You can find specific details about caring for your jewellery by visiting Jewellery care.
If you have a further question please Contact us.